If people call you crazy long enough, pretty soon you begin to question your sanity. For the past 20 years or so, the demise of print newspapers has pretty much been a foregone conclusion of anyone who was involved in digital delivery of news. As Kevin Slimp points out occasionally, …
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By Kevin Slimp Back in February, I spoke on the topic of Customer Service at the Ohio Newspaper Association Winter Convention. Shortly after, I received an email asking if I would lead a webinar in late summer or early fall for all the staffs of member papers of ONA, covering …
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