By Kevin Slimp Back in February, I spoke on the topic of Customer Service at the Ohio Newspaper Association Winter Convention. Shortly after, I received an email asking if I would lead a webinar in late summer or early fall for all the staffs of member papers of ONA, covering …
Read More »How to measure newsroom productivity
by Ken Blum Dear Black Inkling Readers, I need to lead this column with an important note. And that note is: no, I am not implying that reporters at community newspapers are loafers or laggards. I spent the first ten years of my career in community journalism as a writer …
Read More »